It's a bit of a wordy one but if you're confused please keep reading!
When can I return my order?
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have 14 days after receipt of the products to change your mind and receive a refund, unless: 9.3.1. your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods; or 9.3.2. your goods are for regular delivery over a set period. In this case you have until 14 days after the day you receive the first delivery of the goods. This period is known as the “Cooling-off Period”. You must contact Beautonomy within the Cooling-off Period in writing by emailing firstname.lastname@example.org informing us that you have changed your mind. The products must then be returned at your cost to Customer Services, Beautonomy at Beautonomy, 134-136 Curtain Road, Beautonomy, Ground Floor, EC2A 3AR 27 within 14 days of you telling us you want to change your mind. 9.4.
When can I not return my order?
Where the products are sealed, we are not required to accept them once these have been unsealed after you receive them. We are also not required to accept the return of products where they have been customised for you. Where this provision applies, we will assess the situation individually. Sorry to be so serious, but it’s the law and we’ve all got to play by the rules on this one.